Frequently Asked Questions (FAQs)

Please refer to our size chart.

All our payments are processed through PayPal Or Direct Debit. PayPal accepts a range of payment methods including direct debit from your bank account, debit cards and credit cards. Some methods may require you to register an account with PayPal. Please note we do not accept cash, cheques or cash on delivery.

All prices on our website are in Australian Dollars.

Yes it is safe to do so. Our website uses an SSL Certificate with 256 bit, Webtrust compliant industry standard encryption technology to encrypt your information so that only you and Sack Me! will ever see it.  Information disclosed or exchanged with any address beginning with https is encrypted using SSL before transmission. If for any reason you suspect fraud, you will need to contact your payment merchant (bank, credit card or PayPal) immediately and report the incident. We do not ask or require credit card pin number during the checkout process.

To protect your security, we only accept orders online. If you have any issues, feel free to contact us on hello@sackme.com.au and we will be happy to assist.

Once you have clicked the “Pay Now” button, our system will automatically process payment for your order. Once payment has been successfully processed, you will receive a confirmation email to your nominated email address provided to us.

If you have not received a confirmation email from us within 24 hours of placing your order, you may have either incorrectly entered your email address or your ISP flagged our confirmation email as spam. All confirmation emails are sent from hello@sackme.com.au. To confirm if your order has been successfully processed (if you did not receive a confirmation email) please contact us by email and provide your full name and order number and we will confirm your order. Be sure to check your spam folder first.

We make every effort to update our website to ensure that all items that are not in stock are clearly marked as “Out of Stock” or “Pre-Order”. In the rare occasion that our website marks an item as in stock but this is not the case, we will contact you directly about alternatives (including, changing to another product, receiving the product from our next inbound shipment, or cancelling your order for that product). We will provide you with an estimated delivery time for these items. However, receipt of products from our suppliers may be subjected to delay and if that is the case, we will contact you directly with a new estimated delivery time. Occasionally items may sell out within minutes of you order and we apologise in advance if that occurs and you will be notified as soon as it comes to our attention.

Our products are only to be used for private and domestic purposes. We expressly prohibit reselling our products as part of a commercial business and we will not accept any order where we suspect this may be the case.

If you have any issues at all, we will gladly assist you. Let us know on hello@sackme.com.au. To speed things up on our side, you might like to include the following information: (a) Your name (b) Date your order was placed (if applicable) (c) Your order number (if applicable) (d) A brief description of your issue.

To use a promotional or discount code, you have to enter it at the Checkout stage after you have finished shopping. You will find at the top of the Checkout page, it will state, ‘Have a coupon? Click here to enter your code’. Apply the code in that section and the discount will then be applied to your order and the purchase can be completed as usual.

Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.

Yes! We offer Sack Me! gift cards for $25 to $250. Please visit our Gift Card section for more information.

Sack Me! Gift Cards may only be used for the purchase of goods on our website. They will not be accepted by any of our stockists.

Sack Me! Gift Cards cannot be used to purchase another Sack Me! Gift Card.

Unfortunately, Sack Me! Gift Cards can only be used once for any purchase. Any value remaining on the Sack Me! Gift Card after the initial purchase will be forfeited and will not be available for any future purchases.

Sack Me! Gift Cards expire twelve months from the date of issue. Any unused amount after the expiry date will not be refunded or credited.

Sack Me! Gift Cards are treated by us like cash. If you lose your redemption code, it will not be re-issued and the value of the Sack Me! Gift Card will not be refunded.

Sack Me! Gift Cards will not be redeemed for cash.

The best way to stay up to date with all the exciting things happening at Sack Me! is to sign up to our mailing list located on our homepage. You can also keep up to date with us via our social media network such as Facebook, Twitter, Instagram and Pinterest.

We partner with Australia Post, Express Post, Australia Post eParcel, Fastway, Interparcel, SF Express, Star track and Temando to deliver your products to you. Some orders shipped may require signature on delivery. You will receive a shipping confirmation email containing details of your order, tracking number and a link to the carrier’s site.

If you need your order sooner, you may choose the Express Post option upon checkout (for orders within Australia) or drop us a line at hello@sackme.com.au and we will do our best to find an alternative postage method to suit your timeframe. However, please bear in mind that this will incur a higher postage cost.

We charge a flat fee of $15 for all purchase made to any address in Australia  under $250 and a $20 flat fee for Express Post orders also within Australia.

For International deliveries, we charge a flat fee delivery of $109. All international orders will have a tracking number.

We aim to dispatch your order within 2-5 working days from when order is placed. If your order is on back-order we will send you an email to notify you of the estimated delivery window.

If your delivery address is within the Australian metropolitan area, standard orders will take between 2-5 working days from the shipping notification email.

Express post orders will take 1-2 working days from the shipping notification email.

If your delivery address is not within the Australian metropolitan area, standard orders will take between 7-21 working days from the shipping notification email.

International deliveries to metropolitan areas will usually take between 5-15 working days from the shipping notification email using Air Mail via Australia Post Air option. If you choose the ‘standard International delivery’ option, your order will be shipped via Sea Mail and it can take anywhere from 1- 3 months.

You can track the delivery status of your order at the Australia Post website at any time once your tracking number has been sent to you via email.

No, we currently do not ship to PO Boxes. Please provide us with a full address.

Yes we partner with Australia Post, UPS, DHL, SF Express, TNT, Star track and Interparcel  ships to most corners of the world.

We do not collect any taxes or duties which may be applied by customs for international deliveries.  You will be responsible for any taxes or duties that are levied on your order.
Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”.  We are also prohibited by law from identifying an order as a “gift” for export purposes even if a customer has placed an order with the intention of delivery as a gift.

If you require further information pertaining to customs charges, please contact your local customs office.

The first thing to do is contact the carrier that your order was dispatched with and advise them that your order has not yet arrived. You will need to quote your tracking number that was sent to you in your shipping confirmation email. If your carrier is unable to locate your items, please contact us at hello@sackme.com.au and we will lodge an enquiry for you.

For International orders, if you did not request for tracking, unfortunately we are not responsible for any items lost in the mail.

*Please note Sack Me! does not offer refunds or replacement on items that are showing our courier service is able to provide evidence as “Delivered” or items signed for by the receiver to the shipping address even if the receiver is not yourself.

We take extra care in packing your orders and apologise for any inconvenience caused when incorrect items are shipped to you. Please contact us at hello@sackme.com.au to inform us and we will arrange for the correct item to be sent out to you immediately. We will also reimburse for return postage of the incorrect item.

In some cases, your order may be dispatched in multiple satchels/boxes due to its size. If this happens, orders may occasionally be delivered in subsequent days. Please contact us to check if this is the case. In the unlikely event that we have missed an item off your order, we will arrange for a replacement to be sent immediately.

We can provide a refund for change of mind if you contact us within 10 days of receiving your order. The products must be in their original re-saleable condition with tags on and in their original packaging. Products must not have been washed or used.

Please contact us at hello@sackme.com.au for a returns/ exchange form to fill in. Please include your returns form in the packaging. A processing and restocking fee will apply.

You will be responsible for any shipping on change of mind exchanges or returns even if you qualified for free shipping upon purchase. Sack Me! is not liable for any lost items being returned, we would recommend that you return the goods using registered mail for tracking purposes.

Please note that we do not currently offer exchanges for international orders however we will gladly refund your purchase to your original method of payment.

There are strictly no refunds, exchanges or credit notes on all items marked on sale or promos/promocodes. Sack Me! does not offer refunds on items that are showing our courier service is able to evidence as ‘delivered’.

Whilst every attempt is undertaken to ensure your goods arrive in good condition, occasionally this does not happen. Please contact Sack Me! within 48 hours to advise us of damaged for faulty goods. Anytime after this we will not be able to guarantee replacement of goods. Please contact us at hello@sackme.com.au to organise an replacement. A new item will be sent to you as soon as returned goods are received and assessed. We will also gladly exchange with another product of your choice that is of equal value. Items must be unwashed, unused and in original packaging with tags intact.

Exchanges for discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply. Processing fee may apply.

If your returned products are in their original condition with tags on and in their original packaging, we will process your refund, exchange or credit note within 3-5 working days. We will send you an email to inform you once it has been processed. Please allow 3-5 working days for the refund to show in your account. Please note some credit card issuers or banks may take a longer period to process the refund and make funds available to you.